Customer Service Representative I - Pathology Lab

Overview

Hours are Monday through Friday - Day shift

Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.

Prior experience in Anatomic Pathology is highly desirable. The incumbent will be responsible for providing professional support to pathologists and physicians.

Requirements

• High School Diploma/GED. No experience required.
• Knowledge of medical terminology and medical coding preferred.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

Qualifications

• High School Diploma/GED
• No experience required
• Ability to type 30+ words per minute
• Requires working knowledge of computers

Responsibilities

• Hours are Monday through Friday - Day shift
• Responds to patient inquiries via telephone and email
• Determines the best method for problem resolution meeting patient need and organizational guidelines
• Coordinates issue resolutions with other departments as necessary
• May gather patient personal and billing information for database entry and scheduling
• The incumbent will be responsible for providing professional support to pathologists and physicians