Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation

Role Overview

Branch Manager position at a License Branches will oversee and execute all aspects of branch operations. The Branch Manager is responsible for ensuring staff compliance with all agency policies and procedures and with state laws. This position ensures that the licensing needs of the customers are provided by the branch in a timely, safe, and secure manner. The Branch Manager reports directly to the Regional Manager of branch operations.

Salary Statement

The salary for this position traditionally starts at $59,800.00.

A Day in the Life

The essential functions of this role are as follows:

Oversee day-to-day operations including branch opening and closing procedures.
Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
Complete daily and weekly required reports and submit them to required lines of business.
Maintain effective working relationships with all lines of business.
Communicate and escalate property management issues.
Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
Verify for accuracy and approve weekly payroll reports for each branch.
Provide best in class customer service and facilitate resolution for all customer issues.
Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
Conduct meetings with branch staff and attend required agency meetings.
Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
Maintain agency goal for Customer Experience Time.
Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
Some essential functions of this position may be performed onsite at the agency’s worksite or other assigned worksites while some essential functions of this position may be eligible for work from home authorization in accordance with policy. Remote work authorization is not automatic and is dependent upon operational needs and agency approval.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success

The ideal candidate in this role should minimally have either

an Associate's Degree and 1+ year of experience, or
a High School Diploma or HSE diploma and 3+ years of experience.
Related certifications and coursework may be considered for education or experience.
Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.
Ability to manage people, experienced in managing people/teams
Ability to successfully address customer concerns.
Creative problem solving and utilizing good judgement.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
Ability to become proficient in the agency operating system.
Ability to multi-task in a fast-paced environment.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Qualifications

Remote work authorization is not automatic and is dependent upon operational needs and agency approval
The ideal candidate in this role should minimally have either
an Associate's Degree and 1+ year of experience, or
a High School Diploma or HSE diploma and 3+ years of experience
Related certifications and coursework may be considered for education or experience
Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups
Ability to manage people, experienced in managing people/teams
Ability to successfully address customer concerns
Creative problem solving and utilizing good judgement
Ability to apply fundamental cash management and accounting principles
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems
Ability to become proficient in the agency operating system
Ability to multi-task in a fast-paced environment
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
Ability to delegate work, set clear direction, and manage workflow
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets
Able to perform essential functions with or without reasonable accommodation

Benefits

At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance
The salary for this position traditionally starts at $59,800.00
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access

Responsibilities

Provide sustainable systems
Branch Manager position at a License Branches will oversee and execute all aspects of branch operations
The Branch Manager is responsible for ensuring staff compliance with all agency policies and procedures and with state laws
This position ensures that the licensing needs of the customers are provided by the branch in a timely, safe, and secure manner
The Branch Manager reports directly to the Regional Manager of branch operations
Oversee day-to-day operations including branch opening and closing procedures
Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs
Complete daily and weekly required reports and submit them to required lines of business
Maintain effective working relationships with all lines of business
Communicate and escalate property management issues
Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures
Verify for accuracy and approve weekly payroll reports for each branch
Provide best in class customer service and facilitate resolution for all customer issues
Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines
Conduct meetings with branch staff and attend required agency meetings
Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations
Maintain agency goal for Customer Experience Time
Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees
Ensure work adheres to quality standards, deadlines, and proper procedures
Some essential functions of this position may be performed onsite at the agency’s worksite or other assigned worksites while some essential functions of this position may be eligible for work from home authorization in accordance with policy
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
Other duties, responsibilities and activities may change or be assigned at any time
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work
Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary
This role may provide direct supervision for one or more staff members

BMV Branch Manager Intermediate

Job Type